Frequently Asked Questions
Thank you for visiting drapiqq, your preferred destination for quality Literature & Fiction, Romance, and Cookbooks, Food & Wine titles. Below are common questions and answers designed to provide clarity and enhance your shopping experience.
Ordering and Payments
What payment methods does drapiqq accept?
We accept secure payments via PayPal and Stripe, allowing you to conveniently use major credit and debit cards.
Is my payment information secure?
Absolutely. We use advanced SSL encryption to secure your transactions, and payments are processed safely through PayPal and Stripe.
Will I receive an order confirmation?
Yes, immediately upon successful payment, you’ll receive an email confirmation detailing your order number, items purchased, and shipping information.
Shipping and Delivery
What shipping methods does drapiqq use?
We ship via FedEx, UPS, and USPS, selecting the most efficient option based on your location and package details.
How long does shipping take?
Standard shipping takes approximately 8–14 business days, including processing and carrier transit times.
Do you offer free shipping?
Yes, orders totaling over $199 qualify for free shipping. Orders below this threshold incur a flat $7.99 shipping fee.
Where does drapiqq ship?
Currently, we only ship within the continental United States. We cannot deliver to P.O. Boxes, APO/FPO addresses, or U.S. territories including Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands.
How do I check the status of my order?
You can track your order status using the tracking number provided in your shipping confirmation email.
Returns and Refunds
Can I return or exchange my order?
Yes, eligible items can be returned or exchanged within 30 days from the date of delivery, provided they are in original condition.
Who covers return shipping costs?
Customers are responsible for return shipping fees unless the item received is incorrect, defective, or damaged.
How long does it take to process a refund?
Refunds are processed within 5 business days after we receive and inspect the returned item.
What should I do if I receive a damaged or defective product?
Immediately contact our support team at contact@drapiqq.com, providing photographs and details of the issue. We’ll swiftly arrange a replacement or refund.
Order Issues
What if my payment fails or I face technical issues during checkout?
Contact our customer support team at contact@drapiqq.com immediately, and we’ll resolve the issue within 1–2 business days.
Can I cancel my order after placing it?
You can cancel your order within 24 hours if it hasn’t been processed or shipped. If the order is already processed or shipped, cancellation isn’t possible.
Customer Support
How do I contact drapiqq customer support?
For prompt assistance, please email us at contact@drapiqq.com or write to us at
Company Name: Rue Roo LLC
Company Number: B20250141840
Address: 837 Traction Ave Unit 307, Los Angeles, CA 90013, USA
Email: contact@drapiqq.com
Phone: +1 (323) 893-4038
Business Hours: Monday – Friday 8:00 am – 6:00 pm (Pacific Time, PT)
Response Time: Our customer service team typically responds within 12 hours during business days
Thank you for choosing drapiqq. We’re dedicated to ensuring your satisfaction and providing a seamless shopping experience.
