Frequently Asked Questions

Welcome to the Drapiqq FAQ page! We’ve compiled answers to the most common questions to help make your shopping experience as smooth and enjoyable as possible.

If you can’t find the answer to your question here, please don’t hesitate to contact us at [email protected].

Orders

1. When will I receive my order?

Our total estimated delivery time is 7 to 11 business days. This timeframe includes:

  • 2-4 business days for us to process your order.

  • 5-7 business days for the carrier to deliver it to your address. You can find more details on our Shipping Policy page.

2. How do I track my order?

Once your order has shipped, we will send you a confirmation email containing a tracking number. You can use this number to track your order’s journey on the USPS website. Please allow 24-48 hours for the tracking information to become active.

3. Can I cancel my order?

You may request to cancel your order within 12 hours of placing it. After this period, the order is already being processed by our publishing partners and can no longer be canceled. Please contact us immediately if you wish to cancel your order.

4. How do I know my order was placed successfully?

Immediately after your payment is complete, you will receive an order confirmation email from us. If you do not see the email in your primary inbox, please check your spam or promotions folder.

Shipping

1. What are the shipping costs? We offer a simple fee structure:

  • A flat-rate shipping fee of $7.99 for orders under $199.

  • Free shipping for all orders of $199 or more.

2. Where does Drapiqq ship to?

We currently only ship to addresses within the United States (USA). We cannot ship to P.O. Boxes or APO/FPO/DPO military addresses.

3. Where do your books ship from?

To bring you a diverse and rich catalog of books, we partner directly with leading publishers and retailers across the United States. Your books will be shipped from their distribution centers located throughout the country.

Returns & Refunds

1. What is your return policy?

We accept returns within 30 days for products that are damaged, defective, or incorrect. Please note that we do not accept returns for personal reasons such as “change of mind” or ordering the wrong book. Please review the full details on our Return & Refund Policy page.

2. What should I do if my book arrives damaged?

Please contact us at [email protected] within 7 days of receiving your order. Include your order number and clear photos of the damage. We will promptly review the issue and arrange for a replacement or a full refund.

Payments & Security

1. What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through our secure Stripe payment gateway. We also accept payments via PayPal.

2. Is my payment information secure?

Absolutely. Our entire website is encrypted with SSL technology. More importantly, we never store or have access to your credit card information. All transactions are processed directly by Stripe and PayPal, the world’s leading and most secure payment processors.

Didn’t find the answer you were looking for?

Our support team is always ready to help!

Company Name: Inktoscript LLC

Company Number: 202462315511

Address: 548 Market St. #764948,San Francisco, CA 94104, USA

Email: [email protected]

Contact Form: Click here

Phone: +1 (800) 917-0784

Business Hours: Monday – Friday, 8:00 AM – 6:00 PM (Pacific Time, PT)

Response Time: Our customer service team typically responds within 1 business day during regular operating hours.