Frequently Asked Questions
At BOOK&BUSYDWAYNE LLC, we understand that you may have questions about our services, payment processes, shipping, and returns. We’ve compiled a list of frequently asked questions to provide you with the information you need. If you don’t find the answer to your question here, feel free to contact our customer support team at [email protected].
1. What payment methods do you accept?
We accept PayPal and Stripe for all transactions. You can securely pay using your PayPal account or a credit/debit card through Stripe, which supports major card brands like Visa, MasterCard, American Express, and Discover.
2. Is my payment information secure?
Yes, we take the security of your payment information very seriously. We use SSL encryption to protect your data during the checkout process. Both PayPal and Stripe are trusted, PCI-compliant payment providers, ensuring that your payment details are processed securely.
3. Can I change my shipping address after placing an order?
Once your order has been processed, we are unable to change the shipping address. However, if you notice an error in your address before the order is processed, please contact us immediately at [email protected]. We will do our best to assist you in correcting it before the order ships.
4. How long will it take for my order to ship?
Once your order is processed, it will typically ship within 2-4 business days (Monday through Friday). Shipping usually takes 5-7 business days, depending on your location and the carrier used. Please note that shipping times may vary during peak seasons or due to unforeseen delays.
5. What are your shipping fees?
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Free Shipping: For orders over $199, we offer free shipping.
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Standard Shipping Fee: Orders under $199 will be charged a shipping fee of $7.99.
6. Can I track my order?
Yes, once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the progress of your shipment via FedEx, UPS, or USPS, depending on the carrier.
7. What happens if my order is damaged or lost during shipping?
If your order is damaged or lost in transit, please contact us within 5-7 business days of receiving your order. We will initiate an investigation with the carrier and either replace the damaged product or issue a refund, depending on the situation.
8. How do I return an item?
If you are not satisfied with your purchase, you can return most items within 30 days from the date of receipt. To initiate a return, please contact us at [email protected]. Returned items must be in new, unused condition and in original packaging to be eligible for a refund or exchange.
9. How long does it take to receive a refund?
Refunds are processed within 3-5 business days after we receive and inspect the returned item. Please note that the actual time it takes for the refund to appear in your account may vary depending on your payment method (PayPal or Stripe).
10. Do you offer exchanges?
Yes, we offer exchanges for books that are in new, unused condition and returned within 30 days of purchase. If you would like to exchange an item, please follow the return process and let us know the new item you wish to receive. We will ship the replacement once we receive the returned product.
11. Do you charge a restocking fee?
We do not charge a restocking fee. However, returns are subject to our return policy, which requires the product to be in its original, unused condition. If an item is returned damaged or used, we may not be able to process a refund or exchange.
12. Do you offer international shipping?
Currently, we only ship within the United States. We do not offer international shipping at this time. If we expand our shipping locations in the future, we will update our shipping policy accordingly.
13. Can I cancel my order after placing it?
If your order has not yet been processed, you can cancel it by contacting us immediately at [email protected]. Once an order has been processed and shipped, we are unable to cancel it, but you can follow our standard return process once the item arrives.
14. How do I contact customer support?
If you have any questions or need assistance, you can reach our customer support team by emailing [email protected]. We are here to help and will respond to your inquiries as quickly as possible.
15. How do you handle disputes related to payments or charges?
If you notice any discrepancies or issues with your payment, please contact us immediately at [email protected]. We work closely with PayPal and Stripe to resolve any payment issues or disputes. We aim to handle all disputes promptly and fairly.
Contact Us
Company Name: BOOK&BUSYDWAYNE LLC
Company Number: L00008424100
Address: 1717 N St NW #1, Washington, DC 20036, USA
Email: [email protected]
Contact Form: Click here
Phone: +1 (202) 869-8207
Business Hours: Monday – Friday, 8:00 AM – 6:00 PM (Eastern Time, ET)
Response Time: Our customer service team typically responds within 1 business day during regular operating hours.
We hope this FAQ section answers any questions you may have regarding payments, shipping, and returns. If you need further assistance, please don’t hesitate to contact us. Our customer support team is always available to help! Thank you for choosing BOOK&BUSYDWAYNE LLC.