Returns & Refund Policy

Thank you for shopping with drapiqq, your trusted source for exceptional Literature & Fiction, Romance, and Cookbooks, Food & Wine titles. At Rue Roo LLC, your satisfaction is our highest priority. Below you’ll find clear guidelines about our refunds, returns, and exchanges to ensure a hassle-free shopping experience.

Eligibility for Returns and Exchanges

You may return or exchange any eligible item within 30 days from the date you receive your purchase. Products must be unused, undamaged, and in the same condition that you received them, including original packaging and tags. Books should be free of markings, folds, or other damage.

How to Return or Exchange an Item

To initiate a return or exchange, please contact our customer support team at contact@drapiqq.com with your order number, the reason for return, and whether you’d like a refund or exchange. Upon approval, you will receive clear instructions for returning your items.

You will receive an email notification once your return or exchange request has been processed.

Please ship your return to: Rue Roo LLC 837 Traction Ave Unit 307, Los Angeles, CA 90013, USA

Conditions for Return

  • Returned items must be in original condition.

  • Include a copy of your receipt or proof of purchase.

  • Securely package the item to prevent damage during transit. The customer is responsible for ensuring the safe return of items.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part or the item is defective, damaged, or incorrect.

We recommend using reliable shipping methods such as USPS, UPS, or FedEx, and obtaining tracking information, as we cannot guarantee receipt without proof of delivery.

Non-Returnable Items

The following products cannot be returned:

  • Personalized or customized products

  • Digital downloads (e-books, audio books, etc.)

  • Items marked as final sale

Damaged or Defective Products

In the unlikely event you receive a damaged, defective, or incorrect product, contact us immediately at contact@drapiqq.com with photographic evidence and a detailed description of the issue. We will provide a replacement or issue a refund promptly and cover the return shipping costs.

Exchange Policy

Exchanges are available within 30 days. Clearly indicate your preferred replacement when contacting customer support. If the requested item is unavailable, we will issue a refund.

Refund Processing

Refunds are processed within 5 business days upon receipt and inspection of your returned item(s). Refunds will be credited to the original payment method used at checkout (Stripe or PayPal). Please note that actual refund timing may vary depending on your payment method and bank.

Cancellation Policy

Orders may be canceled within 24 hours of placement by contacting contact@drapiqq.com. Once an order is processed or shipped, cancellations cannot be accommodated.

Contact & Dispute Resolution

If you have any questions or concerns about your order, please contact our customer service team at contact@drapiqq.com. We are committed to promptly resolving your issue.

Company Name: Rue Roo LLC

Company Number: B20250141840

Address: 837 Traction Ave Unit 307, Los Angeles, CA 90013, USA

Email: contact@drapiqq.com

Phone: +1 (323) 893-4038

Business Hours: Monday – Friday 8:00 am – 6:00 pm (Pacific Time, PT)

Response Time: Our customer service team typically responds within 12 hours during business days

Thank you for choosing drapiqq—we appreciate your business!