Returns & Refund Policy

Thank you for shopping with BOOK&BUSYDWAYNE LLC. We are committed to providing high-quality books and excellent customer service. If for any reason you are not satisfied with your purchase, we offer a clear and transparent Refund and Return Policy to ensure you have the best possible shopping experience. Please read the following Refund and Return Policy carefully to understand your rights and responsibilities when shopping with us.

1. Eligibility for Returns and Exchanges

We want you to be completely satisfied with your purchase. If, for any reason, you wish to return or exchange a product, we allow you to do so within 30 days from the date you received your order. However, to be eligible for a return or exchange, the following conditions must be met:

  • The item must be in its original, unused condition and unopened.

  • The item must be in its original packaging (if applicable).

  • You must provide a proof of purchase (e.g., order confirmation email).

  • Non-returnable items include final sale items, gift cards, or opened books.

2. How to Return or Exchange an Item

To initiate a return or exchange, please contact us at [email protected] with the following details:

  • Your order number

  • The item(s) you would like to return or exchange

  • The reason for your return or exchange request

Once we receive your return request, we will provide you with a return authorization and instructions on how to proceed. Please send the item(s) back to the following return address:

BOOK&BUSYDWAYNE LLC
1717 N St NW #1, Washington, DC 20036, USA

3. Conditions for Return

  • Items must be in new, unused, and resellable condition. We cannot accept returns for books that have been damaged, opened, or marked in any way.

  • Proof of purchase must be included with the returned item.

  • Any returns that do not meet these conditions may be subject to rejection or not refunded.

4. Return Shipping Costs

  • Customers are responsible for the return shipping costs unless the product is defective, damaged, or incorrect.

  • We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee receipt of the returned item.

5. Return Method

Once we receive your returned item, we will inspect it to ensure it meets the return conditions. If everything is in order, we will proceed with either a refund or exchange depending on your preference. Please note that depending on your payment method, it may take 3-5 business days for refunds to be processed through Stripe or PayPal.

6. Non-Returnable Items

Certain items are non-returnable, including:

  • Final sale products (as clearly marked on the product page)

  • Gift cards

  • Opened or used books that cannot be resold

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [email protected] with the following:

  • Your order number

  • Photos of the damaged or defective item(s)

We will offer a full refund or exchange for damaged or defective products at no additional cost to you.

8. Exchange Policy

If you would like to exchange a book for a different title, please follow the return process outlined above. Once we receive the returned product in acceptable condition, we will ship out the replacement book. If the replacement is unavailable, we will issue a refund to your original payment method.

9. Reason for Return

When requesting a return, please provide the reason for the return. This helps us improve our products and services. Common reasons for returns include:

  • Incorrect product received

  • Change of mind

  • Product not as described

10. Cancellation Policy

If you wish to cancel your order, please contact us immediately after placing your order at [email protected]. We can only cancel orders that have not yet been processed for shipping. If your order has already been shipped, you will need to follow our standard return process.

11. Restocking Fee

We do not charge a restocking fee for returns. However, we ask that all returned items meet our standard conditions (unopened and unused) to ensure they can be resold.

12. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please feel free to contact us. We are here to assist you!

Company Name: BOOK&BUSYDWAYNE LLC

Company Number: L00008424100

Address: 1717 N St NW #1, Washington, DC 20036, USA

Email: [email protected]

Contact Form: Click here

Phone: +1 (202) 869-8207

Business Hours: Monday – Friday, 8:00 AM – 6:00 PM (Eastern Time, ET)

Response Time: Our customer service team typically responds within 1 business day during regular operating hours.

We appreciate your business and look forward to serving you again soon!