Shipping Policy

At BOOK&BUSYDWAYNE LLC, we prioritize customer satisfaction and strive to provide a seamless shopping experience. This Shipping Policy has been designed to ensure transparency regarding all aspects of shipping, delivery, and order fulfillment. Please read the following policy carefully for detailed information on shipping processes, potential delays, and any other related inquiries. Our goal is to make the shopping process as clear and straightforward as possible.

1. Order Processing Time

We process orders promptly to ensure quick and efficient shipping. Below are the details regarding our order processing times:

  • Order Cut-Off Time: Orders placed before 6:00 PM (Eastern Time, ET) from Monday to Friday will be processed on the same day. Orders received after 6:00 PM (ET) will be processed the next business day.

  • Processing Time: Orders are generally processed within 2 to 4 business days (Monday through Friday, excluding weekends and holidays). This includes verifying payment, preparing your items for shipment, and packaging.

  • Business Hours: Our customer service team operates during business hours of Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, ET).

2. Shipping Time & Delivery Estimates

Once your order has been processed and dispatched, it typically arrives within 5 to 7 business days. Delivery times can vary depending on your location and the shipping carrier used. However, please note that the 5 to 7 days estimate is based on standard shipping services, and some external factors, like weather conditions, holidays, or other logistical delays, may affect delivery times.

  • Please be aware that during peak shopping seasons (e.g., holidays or promotions), shipping times may be longer than usual. We do our best to fulfill your order in a timely manner, but we appreciate your understanding during high-demand periods.

3. Shipping Rates

We aim to make shipping affordable for all our customers. Here’s how our shipping charges are structured:

  • Free Shipping: If your order totals $199 or more, we offer free shipping as a special benefit to our customers.

  • Standard Shipping Fee: For orders under $199, we charge a flat rate of $7.99 for shipping within the United States.

These rates apply to all products and orders shipped to any destination within the continental U.S.

4. Shipping Carriers

To ensure the safe and timely delivery of your books, we use the following trusted carriers:

  • FedEx

  • UPS

  • USPS

We select the most appropriate carrier based on the size, weight, and destination of your order to offer you the best shipping experience. You will receive a tracking number from the selected carrier once your order is dispatched.

5. Tracking Your Order

Once your order has been shipped, you will receive an email confirmation with a tracking number. This tracking number will allow you to follow the progress of your shipment through the respective carrier’s tracking system. Please note that it may take 1 to 2 business days for tracking information to become active after your order has been dispatched.

If you have any concerns about your tracking number or the status of your shipment, please contact us at [email protected], and we will assist you promptly.

6. How Shipping Fees Are Calculated

Shipping fees are calculated based on the size, weight, and destination of your order. We offer a flat rate for shipments within the United States, with free shipping on orders above $199. If your order is under $199, a standard shipping fee of $7.99 will be applied.

  • Please note: All shipping fees will be calculated and displayed at checkout before you confirm your purchase, ensuring that you are fully aware of any additional costs before finalizing your order.

7. Shipping Areas

Currently, we only ship within the United States. We are not offering international shipping at this time. We do not ship to territories or overseas locations, including APO, FPO, or DPO addresses.

If we decide to expand our shipping locations in the future, we will update our shipping policy accordingly and notify our customers.

8. Shipping Restrictions

  • Undeliverable Addresses: If the shipping address provided is incomplete or incorrect, and the package cannot be delivered, it will be returned to us. Should this happen, you may be asked to pay additional shipping fees for reshipment.

  • Military Addresses (APO, FPO, DPO): If you need to ship to military addresses, please be aware that delivery times may be significantly longer, and shipping charges may vary. We do not offer guaranteed delivery dates to military addresses.

9. Tax Charges

A 5% sales tax will be applied to your total order, including shipping charges, for orders shipped within the United States. Tax is calculated based on the delivery address provided during checkout, in accordance with applicable local laws.

10. Address Changes & Accuracy

It is extremely important that the shipping address provided during checkout is accurate and complete. We cannot change the shipping address after an order has been processed or shipped.

  • If you notice an error in your shipping address, please contact us immediately at [email protected], and we will do our best to make the correction before the order is dispatched. Once an order has been processed and shipped, we cannot guarantee that changes to the address can be made.

11. Delivery Problems

In case of any delivery issues such as:

  • Delayed delivery: Contact the carrier directly using the tracking information provided. If the issue persists or you are unable to resolve it, please contact us at [email protected] for assistance.

  • Incorrect item: If the wrong product has been shipped to you, please contact us immediately so we can arrange for the correct product to be sent.

12. Damaged or Lost Items

If your order arrives damaged or is lost in transit, please contact us within 5 to 7 business days from the date of receipt. We will work with the carrier to investigate the situation and offer the following solutions:

  • Damaged Items: If your product is damaged during shipping, we will either send you a replacement or issue a refund based on your preference.

  • Lost Items: If your order is lost, we will initiate an investigation with the carrier. If the item cannot be located, we will offer a replacement or a refund.

Please provide photos of any damage when contacting us, as this will help expedite the resolution process.

13. Handling Charges

We do not charge any additional handling fees other than the shipping costs listed above. The only charges you will incur are for the product cost, tax, and shipping, which will be clearly itemized during the checkout process.

14. Issue Resolution Time

In the event of an issue with your shipment, such as delayed delivery, incorrect items, or damaged goods, we aim to resolve the matter within 5 to 7 business days. Our customer support team will assist you throughout the process to ensure a swift resolution.

15. Delayed or Out-of-Stock Items

In rare cases, if an item is out of stock or delayed, we will notify you immediately via email. You will have the option to:

  • Wait for the item to be restocked and shipped.

  • Cancel the order and receive a full refund.

We strive to minimize such occurrences and keep you updated on the status of your order.

16. Returns & Exchanges

For information on how to return or exchange a product, please refer to our Returns & Refund Policy. Returns and exchanges must comply with the conditions outlined in that policy. Please note that books must be in new, unopened, and resellable condition for returns or exchanges.

Contact Us

If you have any questions or concerns about our shipping process, please don’t hesitate to contact us:

Company Name: BOOK&BUSYDWAYNE LLC

Company Number: L00008424100

Address: 1717 N St NW #1, Washington, DC 20036, USA

Email: [email protected]

Contact Form: Click here

Phone: +1 (202) 869-8207

Business Hours: Monday – Friday, 8:00 AM – 6:00 PM (Eastern Time, ET)

Response Time: Our customer service team typically responds within 1 business day during regular operating hours.

We appreciate your business and are committed to providing you with the best possible shopping experience. Thank you for choosing BOOK&BUSYDWAYNE LLC for your book needs!