Shipping Policy

Thank you for choosing drapiqq, your trusted source for top-quality Literature & Fiction, Romance, and Cookbooks, Food & Wine titles. At Rue Roo LLC, we are committed to providing an exceptional shipping experience. Below is our comprehensive shipping policy, designed for your convenience and transparency.

Order Processing Time

All orders are processed and shipped within 2–4 business days, Monday through Friday, excluding major holidays. Orders placed after 6:00 PM Pacific Time (PT) will be processed the next business day. Processing hours are from 8:00 AM to 6:00 PM (PT).

Shipping and Delivery Estimates

Our standard shipping service delivers orders within approximately 6–10 business days from the shipping date.

  • Total Estimated Delivery Time:

    • Processing Time (2–4 business days)

    • Carrier Transit Time (6–10 business days)

    • Total estimated delivery: 8–14 business days.

Shipping Rates

  • Free Shipping: All orders over $199 qualify for free shipping.

  • Standard Shipping: Orders under $199 are charged a flat fee of $7.99.

Carriers Used

We utilize reliable carriers, including FedEx, UPS, and USPS. Carrier selection is based on delivery speed, order weight, and destination.

Shipping Areas

Currently, drapiqq exclusively ships to addresses within the continental United States.

Shipping Restrictions:

  • We cannot deliver to:

    • Street or P.O. Box addresses

    • APO/FPO/DPO military addresses

    • Hawaii (HI), Puerto Rico (PR), Guam (GU), and the U.S. Virgin Islands (VI)

Address Accuracy

Please carefully verify your shipping address during checkout. drapiqq is not responsible for delays, additional charges, or lost items due to incorrect or incomplete addresses. If you realize your address is incorrect, contact us immediately at contact@drapiqq.com. Address changes may not be possible once your order is processed.

Tracking Your Order

After your order ships, you will receive an email containing your tracking information. Please allow 24–48 hours for tracking details to update with the carrier.

If you do not receive tracking updates within 72 hours after receiving the tracking information, please contact us immediately for assistance.

How Shipping Fees Are Calculated

Shipping fees cover packaging, handling, carrier charges, and insurance for your order. Fees are automatically calculated at checkout based on the order total and shipping method selected.

Taxes

All orders shipped to addresses within the United States are subject to a 5% sales tax, calculated at checkout.

Delivery Issues

In case of a delivery issue, such as delays, lost packages, or damaged items, please immediately contact our customer service team at contact@drapiqq.com. Provide your order number, detailed description, and any photographic evidence. Resolution typically occurs within 5–7 business days.

Damaged or Lost Items

We take great care in packaging your order securely. However, if you receive a damaged item or if your package is lost, please contact us promptly at contact@drapiqq.com. We will arrange a replacement or refund based on the situation.

Handling Charges

Currently, drapiqq does not charge any additional handling fees beyond the listed shipping costs.

Delayed or Out-of-Stock Items

Occasionally, certain items may become temporarily unavailable or delayed due to supplier issues. We will promptly notify you via email, offering either a substitution, the option to wait for restocking, or a full refund.

Exceptional Delivery Delays (Force Majeure)

We do our utmost to deliver your orders on time. However, unexpected delays may occur due to circumstances beyond our control, such as severe weather conditions, natural disasters, pandemics, or carrier disruptions. We will proactively notify you of any delays and work to resolve them quickly.

Unsuccessful Delivery Attempts

If multiple delivery attempts fail, please contact our customer support team for assistance. Additional shipping fees may apply for re-delivery, or your order may be returned and refunded according to our refund policy.

Returns & Exchanges

For detailed information regarding returns or exchanges, please consult our Returns & Refund Policy.

Contact Information

For any questions, concerns, or assistance related to shipping, please contact our customer support team:

Company Name: Rue Roo LLC

Company Number: B20250141840

Address: 837 Traction Ave Unit 307, Los Angeles, CA 90013, USA

Email: contact@drapiqq.com

Phone: +1 (323) 893-4038

Business Hours: Monday – Friday 8:00 am – 6:00 pm (Pacific Time, PT)

Response Time: Our customer service team typically responds within 12 hours during business days

Thank you for trusting drapiqq—we appreciate your business and look forward to serving you!